Professional Overview

Zan Chan is a highly experienced Regional Manager with a proven track record in the international trade and development industry. She holds a degree from Curtin University and a master’s from the University of South Australia, which have provided her with a strong foundation in management, logistics management, international development, and freight forwarding.

Career

With over 20 years in the logistics industry, Zan has developed extensive knowledge in international trade, freight, customs regulations, and operations, particularly within the APAC region. Her expertise in managing import/export regulations and customer relationships has been a key factor in her successful career.

Before joining IOR Global in 2010, Zan served as the Regional Customer Manager at DHL Express. In this role, she travelled extensively across the APAC region, meeting with customers, operations teams and local authorities. These experiences gave her invaluable insights into the diverse logistics needs and challenges of different markets.

Achievements:

• Consistently delivers exceptional customer service, maintaining strong, long-term partnerships. She proactively addresses client needs and works to resolve issues swiftly to guarantee customer satisfaction.
• Ensures that all transactions and shipments meet both local and global legal requirements. Monitoring closely compliance to mitigate risks and prevent potential delays.
• Oversees the day-to-day operations of the APAC region, ensuring smooth administrative processes and managing team resources.

She is passionate about the ever-evolving logistics industry and is committed to contributing to its development.