Importer of Record & Exporter of Record

• Take ownership of customs declarations and filings.
• Apply, manage and file import/export permits and registrations.
• Manage duties and tax responsibilities on your behalf.
• Solution a market entry strategy into countries with complex import/export restrictions.
• Minimise Permanent Establishment Risk. Services are provided to multiple companies globally.

Our IOR/EOR services remove the legal and operational barriers to global expansion, allowing you to focus on growing your business without worrying about compliance hurdles, opening the door to global markets.

Our approach includes:

• Regulatory Assessment: Review of import/export regulations, certifications, and technical standards applicable to your goods.
• Product License & Permit Execution: Identification of whether special licenses (e.g., telecom approvals, health certifications) are required at the border or post border, and support in securing them.
• Strategic/Dual use Goods Handling (Export Control): These are commercial products that can also be used for military purposes or in the development of Weapons of Mass Destruction. Based on the assigned ECCN, we will apply for the required export (and, when applicable, import) control licenses in accordance with the governing country’s export control regulations.
• Documentation Management: Preparation and validation of all required trade documents (invoices, packing lists, permits, licenses, certificates of origin, etc.).
• Customs Declaration: Local teams on the ground ensure accurate tariff codes, values and permits are filed accordingly at the border.
• Post-Clearance Compliance: Handle inquiries from authorities to ensure ongoing adherence, minimizing implication to future shipments.

We proactively design compliance frameworks to minimize exposure and safeguard your operations in every market.

• Act as the official contact point with Customs, trade ministries, and regulatory agencies pre-shipment, at the point of customs declaration and post-shipment.
• Local in-country testing and certifications to uphold international standards and compliance (BSMI, KCC, CCC, VNTA, BIS etc) 
• In the event of border/post border inspections, local team on the ground is experienced to handle such randomized red lane inspections and provide feedback on root cause for future solutioning.

Having an experienced partner as your single point of contact with government agencies ensures smoother communication, faster resolution of issues, and misinterpretation of local requirements.

• Pre-shipment document review and compliance verification.
• Customs clearance and payment of all duties and taxes.
• Transportation and final-mile delivery to the consignee.

With DDP, you provide your consignee with a seamless logistics experience, while we focus on compliance measures, cost transparency, and efficient movement of goods.

This includes:

• Warehousing & Distribution: Secure global warehousing locations with options for short-term or long-term storage for stock management and specialized storage facilities (e.g. temperature controlled).
• Reverse Logistics & RMA: Facilitating product returns, repairs, and replacements where stock management is required.
• Value-Added Services: Relabeling, palletizing/depalletizing, repackaging, assembly to in country scrapping to meet local compliance requirements.
• Freight forwarding services: Simplify further by taking up our freight service offerings instead of having to liaise with additional transportation companies. 
• Customs Brokerage: Improve your clearance lead times by leveraging on our experienced customs brokers at the border.

By leveraging our global network, we provide not just storage but end-to-end supply chain resilience, ensuring that your operations remain agile and responsive to changing needs.